Scheduling is a proprietary process that utilizes mathematical modeling, mathematical optimization, linear programming, discrete event simulation, heuristics, and AI. It simultaneously considers many potential schedules to find ones with predicted service levels that matches requirements as closely as possible and uses as few paid hours as possible. It takes into account how the contact center has been run historically – factoring in things like adherence and conformance, multi-skill efficiency, and operational behaviors, both good and bad.

Scheduling is a proprietary process that utilizes mathematical modeling, mathematical optimization, linear programming, discrete event simulation, heuristics, and AI. It simultaneously considers many potential schedules to find ones with predicted service levels that matches requirements as closely as possible and uses as few paid hours as possible. It takes into account how the contact center has been run historically – factoring in things like adherence and conformance, multi-skill efficiency, and operational behaviors, both good and bad.

Scheduling is a proprietary process that utilizes mathematical modeling, mathematical optimization, linear programming, discrete event simulation, heuristics, and AI. It simultaneously considers many potential schedules to find ones with predicted service levels that matches requirements as closely as possible and uses as few paid hours as possible. It takes into account how the contact center has been run historically – factoring in things like adherence and conformance, multi-skill efficiency, and operational behaviors, both good and bad.