Genesys Cloud (formerly PureCloud)

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  • 1.  BYOC

    Posted 01-25-2021 14:48
    All - We have configured BYOC with AT&T and configured an external trunk.

    Also we have configured a DID number shared by AT&T into our Extension.

    Problem is when we are dialing this DID number, we are getting message as number not in service..

    As per AT&T, the wire-shark logs at their side shows that they are forwarding the call to FQDN but getting 404 error as number not configured.

    Can someone help us here if we are missing anything ?

    Anurag Gusain