Genesys Cloud (formerly PureCloud)

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Stop Screen Rec when No Voice Rec is enabled

  • 1.  Stop Screen Rec when No Voice Rec is enabled

    Posted 03-18-2021 07:44
    Does anyone know if there is a way to STOP the Screen Recording if the Enable Participant Recording is NOT set in the call flow?
    #QualityManagement

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: Stop Screen Rec when No Voice Rec is enabled

    Top 25 Contributor
    Posted 03-19-2021 12:19
    Currently, there is no "stop recording" function except the Secure Pause feature or API call.  That tool is used if you turn on Consent on the trunk to allow recording to start only when this is set and after you obtain consent.  Once it is set, I don't think there is any way to "unset" it.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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