Has anyone else found a good way to do this at scale?
Looking for a single individual call is fine and easy through the detail conversation API can just do ANI equals +12345
But when you just want to know a count of the total of unique repeat callers and/or how many times they repeated, over a large call volumes that becomes too much.
Eg looking over a week, there might be hundreds of thousands of calls even for a single queue. How many of them are repeat callers.
Conversation API, doing this one by one is too much.
Excel doesn't cope with such a large dataset, at least not on the devices we have where excel is constantly crashing with such large datasets.
So ideally looking for something else. Any ideas welcome.
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Anton Vroon
KiwiBank
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Original Message:
Sent: 10-07-2021 10:22
From: Heather Higginbotham
Subject: Repeat Caller Report
Is there a way to determine how many times a customer calls back in a day, week, or month? For example we had over 40% abandon calls in one day. We were wanting to see if any of these callers tried to call again later in the day. Is there a report to determine that?
#Reporting/Analytics
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Heather Higginbotham
Cox Automotive Corporate Services, LLC
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