I attempted to use the MakeListAgentScorePair function but keep running into an error (the MakeAgentScorePair function seems to work fine).

This is my error:
This seems to be formatted exactly as instructed on https://help.mypurecloud.com/articles/transfer-acd-action/

Any suggestions?

Thanks!
#Roadmap/NewFeatures

------------------------------
Bob Shappell
Avtex Solutions, LLC
------------------------------

The example is wrong.

Get rid of the extra comma after the second FindUserById() statement.

Probably easier to see as:

MakeListAgentScorePair(
 MakeList(
  FindUserById("731023c0-16df-48e6-acf7-11659b75c5f1"),
  FindUserById("731023c0-16df-48e6-acf7-11659b75c5f1")
 ),
 MakeList(100,90)
)​

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-10-2019 12:33
From: Bob Shappell
Subject: Preferred Agents

I attempted to use the MakeListAgentScorePair function but keep running into an error (the MakeAgentScorePair function seems to work fine).

This is my error:

This seems to be formatted exactly as instructed on https://help.mypurecloud.com/articles/transfer-acd-action/

Any suggestions?

Thanks!
#Roadmap/NewFeatures

------------------------------
Bob Shappell
Avtex Solutions, LLC
------------------------------

Good catch, the documentation needs to be fixed as George pointed out.

------------------------------
Lucie DeCristofaro
Genesys - Employees
------------------------------

Original Message:
Sent: 10-10-2019 12:33
From: Bob Shappell
Subject: Preferred Agents

I attempted to use the MakeListAgentScorePair function but keep running into an error (the MakeAgentScorePair function seems to work fine).

This is my error:

This seems to be formatted exactly as instructed on https://help.mypurecloud.com/articles/transfer-acd-action/

Any suggestions?

Thanks!
#Roadmap/NewFeatures

------------------------------
Bob Shappell
Avtex Solutions, LLC
------------------------------

Sorry, I should have mentioned earlier that I sent feedback to Doc.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-11-2019 15:35
From: Lucie DeCristofaro
Subject: Preferred Agents

Good catch, the documentation needs to be fixed as George pointed out.

------------------------------
Lucie DeCristofaro
Genesys - Employees

Original Message:
Sent: 10-10-2019 12:33
From: Bob Shappell
Subject: Preferred Agents

I attempted to use the MakeListAgentScorePair function but keep running into an error (the MakeAgentScorePair function seems to work fine).

This is my error:

This seems to be formatted exactly as instructed on https://help.mypurecloud.com/articles/transfer-acd-action/

Any suggestions?

Thanks!
#Roadmap/NewFeatures

------------------------------
Bob Shappell
Avtex Solutions, LLC
------------------------------

Hi all, My apologies--this is fixed and in production now. The expression was updated in another article, but I didn't catch it here. Please let me know if you have any other feedback. Thanks!

------------------------------
Debbi Hodde
Genesys - Employees
------------------------------

Original Message:
Sent: 10-10-2019 12:33
From: Bob Shappell
Subject: Preferred Agents

I attempted to use the MakeListAgentScorePair function but keep running into an error (the MakeAgentScorePair function seems to work fine).

This is my error:

This seems to be formatted exactly as instructed on https://help.mypurecloud.com/articles/transfer-acd-action/

Any suggestions?

Thanks!
#Roadmap/NewFeatures

------------------------------
Bob Shappell
Avtex Solutions, LLC
------------------------------

Thanks, Debbi!

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-14-2019 16:16
From: Debbi Hodde
Subject: Preferred Agents

Hi all, My apologies--this is fixed and in production now. The expression was updated in another article, but I didn't catch it here. Please let me know if you have any other feedback. Thanks!

------------------------------
Debbi Hodde
Genesys - Employees

Original Message:
Sent: 10-10-2019 12:33
From: Bob Shappell
Subject: Preferred Agents

I attempted to use the MakeListAgentScorePair function but keep running into an error (the MakeAgentScorePair function seems to work fine).

This is my error:

This seems to be formatted exactly as instructed on https://help.mypurecloud.com/articles/transfer-acd-action/

Any suggestions?

Thanks!
#Roadmap/NewFeatures

------------------------------
Bob Shappell
Avtex Solutions, LLC
------------------------------