Genesys Cloud (formerly PureCloud)

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Official Groups - do members have to accept invitation or can Admin "make" them a member automatically?

  • 1.  Official Groups - do members have to accept invitation or can Admin "make" them a member automatically?

    Top 25 Contributor
    Posted 5 days ago
    Hi there
    my organisation started using Genesys Cloud about 6 weeks ago and we've now got a question about Official Groups. Hope someone in the community can help - I've read the online help but it doesn't cover this.
    Is there any way the Owner of the group, or an Admin can "make" users members without them accepting an invitation?
    We're finding a lot of our casual users never accept the invitations (probably get buried or they don't have time to respond on a shift) so our communications don't get through to them.  Is there anyway we can just put them into an official group?
    Many thanks
    #AskMeAnything(AMA)

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    Anne Williams
    Lifeline
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  • 2.  RE: Official Groups - do members have to accept invitation or can Admin "make" them a member automatically?

    Top 25 Contributor
    Posted 5 days ago
    We've now looked further at this and have used "rules" to "  "include" people by job title and find that this works well, just as we want it too :-)
    Have another question though, so will make that a new post

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    Anne Williams
    Lifeline
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