Genesys Cloud (formerly PureCloud)

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Email incoming/outgoing (Security)

  • 1.  Email incoming/outgoing (Security)

    Posted 07-27-2020 22:42
    Hi,  As we know Call recordings are encrypted all the time.
    Can you please let me know , what kind of security policies (encryption etc. ) we have for email channel in Genesys cloud ?

    Thanks in Advance :)

    Kind Regards,

    Muhammad Zubair
    Alberta Health Services

  • 2.  RE: Email incoming/outgoing (Security)

    Posted 07-28-2020 08:47
    Within our Genesys Cloud Virtual Private Cloud, emails are encrypted both in transit and at rest.

    Due to the nature of email we cannot guarantee that emails that are sent encrypted from Genesys Cloud will remain encrypted after they leave our Virtual Private Cloud.  Some customers with specific compliance concerns regarding sending email may use a custom SMTP server with Genesys Cloud.

    Chris Bosken
    Genesys - Employees