Hello Andrew,
I'm really happy to read you successfully connect Genesys Cloud and Cisco cube with BYOC Cloud topology via TLS.
We are trying to put in place the same topology: Genesys Cloud BYOC Cloud and Cisco CUBE but we are facing some issues.
We first tried without TLS and everything worked fine. Now that we have put in place the TLS setup, only inbound calls are working, not outbound.
of course we work on Genesys Cloud and we don't have in deep Cisco expertise, but what the partner referred to us is that for outbound they cannot disable mTLS (not supported by Genesys). Did you have the same/similar issue? their CUBE version is 17.09.04s so I believe that they are not affected by the mentioned problem on previsous version.
any tip you can give us, would be really appreciated.
thanks,
Alexandra
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Alexandra Manea
Indra Italia spa
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Original Message:
Sent: 01-12-2023 22:23
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC
Hi Kathrin,
Yes we got it to work. There was a bug in the Cisco IOS version that we were running, I think anything 17.3.x and below had this problem. I might be able to give some pointers if you can let me know what specific issues you are experiencing.
Andrew
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Andrew Ng
New York University
Original Message:
Sent: 01-12-2023 12:16
From: Kathrin Herrmann
Subject: BYOC Cloud with Cisco CUBE SBC
Hi Andrew,
we are also facing problems with TLS in a BYOC Cloud / Cisco Cube environment.
Did you get it to work? Any tips for us?
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Kathrin Herrmann
InfinIT.cx GmbH
Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC
Hi Jim, your deployment is working with TLS? What version of IOS are you running?
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Andrew Ng
New York University
Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC
Yes have this deployed
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Jim Foley
AXA Ireland
Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC
Hi All,
Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?
Thanks,
Andrew
#SIP/VoIP
#Telephony
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Andrew Ng
New York University
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