Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Andrew, 
We are using UBE for routing into byoc cloud, but we're not using TLS (there are a few different reasons for this). 
Anywho, the CUBE is ISR4351/K9 (2RU), Version 16.09.05.

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Dean,

Thanks for your response. Since you are not using TLS how are you getting the signaling/audio secured over the public internet to and from Genesys? Everything also works fine for me if I just use UDP or TCP but I have a need to encrypt the connection.

------------------------------
Andrew Ng
New York University
------------------------------

Original Message:
Sent: 05-17-2021 10:48
From: Dean Thames
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,
We are using UBE for routing into byoc cloud, but we're not using TLS (there are a few different reasons for this).
Anywho, the CUBE is ISR4351/K9 (2RU), Version 16.09.05.

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Well, its unencrypted, so technically it's unsecure. But this all depends on the risk you're trying to control for and where you think it is. Assuming your Cisco equipment is on prem and has its own security mechanisms (i.e., behind firewalls and limited access), and the media is encrypted once it hits Genesys, then the risk is with the actual media transiting the internet,.

Up for challenge here, but the risk of rtp streams in transit being listened in or or otherwise being stolen is pretty low. Anything is possible however.

------------------------------
Dean Thames
Koch Business Solutions
------------------------------

Original Message:
Sent: 05-17-2021 10:59
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Dean,

Thanks for your response. Since you are not using TLS how are you getting the signaling/audio secured over the public internet to and from Genesys? Everything also works fine for me if I just use UDP or TCP but I have a need to encrypt the connection.

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 05-17-2021 10:48
From: Dean Thames
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,
We are using UBE for routing into byoc cloud, but we're not using TLS (there are a few different reasons for this).
Anywho, the CUBE is ISR4351/K9 (2RU), Version 16.09.05.

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Dean,
I'm trying to configure a trunk between my Cisco CUBES(ISR4431) to Genesys Cloud for a new implementation, do you happen to have a cisco config template to get that trunk operational.
Thank you.

------------------------------
Benny Jimenez
City of El Paso (TX)
------------------------------

Original Message:
Sent: 05-17-2021 10:48
From: Dean Thames
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,
We are using UBE for routing into byoc cloud, but we're not using TLS (there are a few different reasons for this).
Anywho, the CUBE is ISR4351/K9 (2RU), Version 16.09.05.

------------------------------
Dean Thames
Koch Business Solutions

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Andrew,

We tried unsuccessfully to implement TLS with our CUBE.  As I understand it, Genesys Cloud requires one of these ciphers:

• TLS_RSA_WITH_AES_256_CBC_SHA
• TLS_RSA_WITH_AES_256_CBC_SHA256

Those ciphers were supported in the CUBE starting with 17.3.1a.  Unfortunately, our CUBE is on old hardware and unable to run that version, so we were not able to add TLS to our trunks yet.  These links might help you:

TLS trunk transport protocol specification - Genesys Cloud Resource Center (mypurecloud.com)
Cisco Unified Border Element Configuration Guide - SIP TLS Support on CUBE [Cisco Unified Border Element] - Cisco


------------------------------
Greg Bagley
U.S. Xpress Enterprises
------------------------------

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland
------------------------------

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University
------------------------------

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

HI Andrew, it's been a while but did you get the certificates installed on both sides?  I'm not doing CUBE to BYOC Cloud but using TLS 1.2 to BYOC prem.  If I recall the difficult part was getting the client's self-signed certificate created correctly so it could be added to the certificate authorities section in Genesys Cloud. I also don't remember if we had to copy the actual Genesys cert onto the CUBEs too.

I'll see if I can find out what version of iOS we have - that's handled by another team but these CUBES have been deployed.  They're the guys that setup the trustpoints etc in the CUBEs and i just acted as the middle man.

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Andrew,

we are also facing problems with TLS in a BYOC Cloud / Cisco Cube environment. 
Did you get it to work? Any tips for us?


------------------------------
Kathrin Herrmann
InfinIT.cx GmbH
------------------------------

Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

------------------------------
Andrew Ng
New York University
------------------------------

Original Message:
Sent: 01-12-2023 12:16
From: Kathrin Herrmann
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,

we are also facing problems with TLS in a BYOC Cloud / Cisco Cube environment.
Did you get it to work? Any tips for us?


------------------------------
Kathrin Herrmann
InfinIT.cx GmbH

Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Andrew, 
thanks for the information, that is good news :-)
Our current problem is:
We can establish a TLS handshake but the SIP Invite from either direction runs into a timeout.
The invite messages are not received by the recipient they get lost or ignored somewhere on the way.

I did send you a contact request - it would be great if we could have a quick call if that is ok with you.

------------------------------
Kathrin Herrmann
InfinIT.cx GmbH
------------------------------

Original Message:
Sent: 01-12-2023 22:23
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Kathrin,

Yes we got it to work. There was a bug in the Cisco IOS version that we were running, I think anything 17.3.x and below had this problem. I might be able to give some pointers if you can let me know what specific issues you are experiencing.

Andrew

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 01-12-2023 12:16
From: Kathrin Herrmann
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,

we are also facing problems with TLS in a BYOC Cloud / Cisco Cube environment.
Did you get it to work? Any tips for us?


------------------------------
Kathrin Herrmann
InfinIT.cx GmbH

Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hi Kathrin,

Sorry it was a holiday here in the US so I didn't see your reply. I might have some time this week, but if you don't mind sending your config over I can take a look to see if I spot anything first.

Andrew

------------------------------
Andrew Ng
New York University
------------------------------

Original Message:
Sent: 01-13-2023 03:32
From: Kathrin Herrmann
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,
thanks for the information, that is good news :-)
Our current problem is:
We can establish a TLS handshake but the SIP Invite from either direction runs into a timeout.
The invite messages are not received by the recipient they get lost or ignored somewhere on the way.

I did send you a contact request - it would be great if we could have a quick call if that is ok with you.

------------------------------
Kathrin Herrmann
InfinIT.cx GmbH

Original Message:
Sent: 01-12-2023 22:23
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Kathrin,

Yes we got it to work. There was a bug in the Cisco IOS version that we were running, I think anything 17.3.x and below had this problem. I might be able to give some pointers if you can let me know what specific issues you are experiencing.

Andrew

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 01-12-2023 12:16
From: Kathrin Herrmann
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,

we are also facing problems with TLS in a BYOC Cloud / Cisco Cube environment.
Did you get it to work? Any tips for us?


------------------------------
Kathrin Herrmann
InfinIT.cx GmbH

Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------

Hello Andrew, would you be willing to share the details on the IOS bug and the firmware version that you updated to?  I have been working with TAC as well and they have not yet provided me any details.

------------------------------
Mark Vogl
Cerium Networks
------------------------------

Original Message:
Sent: 01-12-2023 22:23
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Kathrin,

Yes we got it to work. There was a bug in the Cisco IOS version that we were running, I think anything 17.3.x and below had this problem. I might be able to give some pointers if you can let me know what specific issues you are experiencing.

Andrew

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 01-12-2023 12:16
From: Kathrin Herrmann
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Andrew,

we are also facing problems with TLS in a BYOC Cloud / Cisco Cube environment.
Did you get it to work? Any tips for us?


------------------------------
Kathrin Herrmann
InfinIT.cx GmbH

Original Message:
Sent: 08-19-2021 18:35
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi Jim, your deployment is working with TLS? What version of IOS are you running?

------------------------------
Andrew Ng
New York University

Original Message:
Sent: 08-19-2021 17:55
From: Jim Foley
Subject: BYOC Cloud with Cisco CUBE SBC

Yes have this deployed

------------------------------
Jim Foley
AXA Ireland

Original Message:
Sent: 05-17-2021 10:11
From: Andrew Ng
Subject: BYOC Cloud with Cisco CUBE SBC

Hi All,

Has anyone used or seen BYOC Cloud with Cisco CUBE SBCs working successfully(using TLS)? I am trying to bring up a new org and is running into compatibility issues. If someone has experience with this, can you please share the firmware version that worked?

Thanks,

Andrew
#SIP/VolP
#Telephony

------------------------------
Andrew Ng
New York University
------------------------------