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  • 1.  Outbound Caller ID for Communicate

    Posted 10-09-2019 16:54

    Hello, is there a way to either 1) customize outbound caller ID and name or 2) customize outbound caller name (CNAM) for PureCloud Communicate users and specifically on a user-by-user basis without configurable caller ID?  My understanding is the configurable caller ID is entered each call, but we want to set it "once".

    We know there is a trunk level setting for all or call on behalf of a queue for agents, but this is only for some of our Communicate licensed users.

    Thanks


    #Telephony

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    Steven Moore
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  • 2.  RE: Outbound Caller ID for Communicate

    GENESYS
    Posted 10-15-2019 14:07
    Hi Steven,

    Sorry you haven't received an answer to your question just yet! However, it was discussed in the most recent episode of the PureCloud Community Q&A Show.  Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


  • 3.  RE: Outbound Caller ID for Communicate

    Posted 12-06-2019 09:15
    Steven we finally figured this out. Our unique issue was that we needed communicate users that did NOT have a DID and each site needed a unique Caller ID. So we had to create multiple Outbound trunks each with a unique Caller ID for each site. We still used the same inbound truck for all the sites. 



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    Greg Barrett
    Outdoor Network, LLC
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    Original Message


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