Genesys Cloud (formerly PureCloud)

Discussion Thread View

Data Table E.164 columns being mal-formatted on export

  • 1.  Data Table E.164 columns being mal-formatted on export

    GCAP Member
    Posted 10-26-2020 11:49
    Have noted that Genesys Cloud exports data table string columns undelimited unless they contain a comma.  Technically okay.  Except phone numbers, undelimited, are interpreted by other applications, Excel, etc,, as numbers:

    +61355500101 in a data table column is exported as +61355500101.

    +61355500101 imported into a spreadsheet or other program becomes 61355500101.  Re-imported unawares/as-is to Genesys Cloud, the value may cause issues in call flows.

    While you can reasonably easily re-introduce the plus-sign, quoting all string columns on export would solve the problem without manual intervention.  I've submitted an idea to do this:

    VOTE UP: https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-1032
    #ArchitectureandDesign

    ------------------------------
    Patrick Rada
    Keypath Education LLC
    ------------------------------