Have noted that Genesys Cloud exports data table string columns undelimited unless they contain a comma. Technically okay. Except phone numbers, undelimited, are interpreted by other applications, Excel, etc,, as numbers:
+61355500101 in a data table column is exported as
+61355500101.
+61355500101 imported into a spreadsheet or other program becomes
61355500101. Re-imported unawares/as-is to Genesys Cloud, the value may cause issues in call flows.
While you can reasonably easily re-introduce the plus-sign, quoting all string columns on export would solve the problem without manual intervention. I've submitted an idea to do this:
VOTE UP:
https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-1032#ArchitectureandDesign------------------------------
Patrick Rada
Keypath Education LLC
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