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Yes we tried to transfer the email to the Collaborate user - the email did transfer from the PureCloud 3 user - and according to the Interaction information - it's still in progress just waiting for this user.These users would never log into Genesys Cloud - but even if they did, they don't have the permission (Conversation > email > accept isn't allocated)I've looked at trying to remove the permission to perform transfers - but it appears this granularity isn't available?
Only somewhat relevant permissions areConversation > email > Forward an email (only stops forwarding but not transfers)Conversation > communication > transfer (description says this controls "transfer other users' conversations" but not specific to email?)
I've noticed that in the Resource Center, a new permission has appeared (which isn't visible yet in Admin) - assuming this is related to the development work?
Conversation > Communication > Divisiontransfer
Transfer to destinations based on destination division
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