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  • 1.  Canned Responses Reporting & Permissions

    Posted 07-14-2020 20:49

    Hello everybody,

    I am reaching out to the community to know if it is possible to report on the use of Canned Responses. Is there a way to track it by any chance? 

    Additionally, is there a way to have Canned Responses visible to a subset of user based on role/permissions? For example, if we have 2 libraries of canned responses, 1 and 2, respectively for Group A and Group B. Is it possible to have library 1 only accessible to Group A, and library 2 only to Group B? Or will both Group be able to access and use the canned responses from the 2 libraries?

    Thank you in advance,
    Louis


    #Unsure/Other

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    Louis
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  • 2.  RE: Canned Responses Reporting & Permissions

    Posted 09-10-2020 09:35
    Hi Louis,

    There is no way to restrict the access or track the usage of canned responses.

    Even if you use multiple divisions they will be available for both groups.

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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


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