https://help.mypurecloud.com/articles/transfer-acd-action/Quick question about this:
Will calls be routed to ONLY agents that are added to the list, or will it create a priority based on agents that are already assigned to the target queue? So for example, I'm using the following command/code.
MakeList(
MakeAgentScorePair(
FindUserById("AGENT1"),
90
),
MakeAgentScorePair(
FindUserById("<AGENT2>")
75
)
)
Will AGENT3 ever get a call if he's not on the MakeList command above? (Yes, AGENT3 is assigned to the queue as well).
#SystemAdministration #Architect------------------------------
Angel R.
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