Genesys Cloud (formerly PureCloud)

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Add additional Phone Number Column to existing Contact List

  • 1.  Add additional Phone Number Column to existing Contact List

    NEW MEMBER
    Posted 17 days ago
    Hi all,

    Our organization has ~25 existing contact lists for which we have only linked a single Phone Number Column. We have another column within our contact list that we have not populated with data but will start soon. I'd like to link/identify this additional column as a phone number within the existing contact list(s) but am not presented with the + symbol to add the additional Phone Number like I'm presented when creating a new Contact List. Do I really have to re-create all of the contact lists in order to identify the other column as a phone number?

    Screenshot from existing campaign (No + icon)
    Screenshot when creating a new contact list (able to add additional phone numbers)


    Thanks a lot for your support.
    #Outbound

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    Dustin Braun
    Prospero Management Services, LLC.
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  • 2.  RE: Add additional Phone Number Column to existing Contact List

    NEW MEMBER
    Posted 10 days ago
    Hi Dustin,

    From my experience you need to delete contact lists and re-create it again, because you cant chage a schema after creation. The best practice is to add more fields so if new requirements will come you can use other fields without re-creation.

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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