Hi there.
We are implementing ACD Email routing, by redirecting our customer face email addresses to the Genesys Cloud "mypurecloud" domain. As we have seen in the configuration, Genesys Cloud is using Amazon SES to receive these emails.
Is it possible to know if these emails are stored in the Amazon SES mailbox? If they are, for how long?
Thank you very much in advance.
Best regards,
#DigitalChannels#PlatformAdministration#Security------------------------------
Alfonso Colomina
Banco Bilbao Vizcaya Argentaria, S.A.
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