Genesys Cloud (formerly PureCloud)

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Encryption Keys

  • 1.  Encryption Keys

    GCAP Member
    Posted 9 days ago
    Good Day!

    We currently have our encryption key set where it does not change. We are looking to enable it to change at an interval.

    What impact should we expect when changing this:
    * When we enable to have a periodic Key Change, do we lose access to any recordings from the old key?

    Is there any prep work we should do leading up to this change?
    We are a large organization and need to ensure this change will not disrupt our ability to listen to and access call recordings.

    Thanks!
    #Security

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    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association
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  • 2.  RE: Encryption Keys

    Top 25 Contributor
    Posted 9 days ago
    Hi Kymberli

    The system remembers previous keys used so you'll still be able to access prior recordings.  They don't need to be re-encrypted with the new key.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Encryption Keys

    GCAP Member
    Posted 8 days ago
    Thank you Vaun!

    If we make this change - we are a 24 hr operations - should we expect any hiccups or disruptions?

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    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association
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