Votes for the idea , more votes needed ;-)
See also this improvement
Last used queue: Feature coming soon
Note: PureCloud remembers the last queue that you selected as part of an outbound On Behalf of Queue interaction and will populate that queue for you, even if you are not On Queue. A queue is saved if you successfully create an outbound interaction on behalf of a queue. The saved queue persists after refresh and login or logout.
The queue will not be remembered if you:
- use an incognito browser session
- switch devices or browsers
- clear cookies
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John van de Ven
KPN B.V.
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Original Message:
Sent: 06-07-2020 20:02
From: Bert Barrez
Subject: Is it possible to force agent to only make ACD calls ?
I found 2 ideas related to this request:
https://purecloud.ideas.aha.io/ideas/CLCOLL-I-302
https://purecloud.ideas.aha.io/ideas/CLOUT-I-223
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Bert Barrez
Genesys - Employees
Original Message:
Sent: 10-07-2019 16:46
From: Mayeul Brivet
Subject: Is it possible to force agent to only make ACD calls ?
Hi community,
One of our customer wants to prevent agents from making 'basic' calls, and force them to always make ACD calls (by selecting a queue).
I think this is not doable with the existing permissions available.
Can somebody confirm (or infirm) that point ?
Thanks
#PlatformAdministration
#Routing(ACD/IVR)
#Telephony
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Mayeul BRIVET
CoverApps
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