All, has anyone heard if there is a way to block Robocalls? I opened a case with Support and they stated this is a carrier feature, however, if you are PureCloud Voice, PureCloud is the carrier so I am a bit confused. I was told to open a feature request, however, if this is the carrier level, wouldn't Support need to open a case with the Carrier?
#Telephony

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Angelia Harper
Avtex
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PureCloud Voice uses carriers that will implement this feature at their discretion but this will not be a PureCloud/PureCloud Voice customer-facing feature.

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Mark Bridges
Genesys - PureCloud/PureCloud Voice Product Manager
------------------------------

Original Message:
Sent: 07-15-2019 16:14
From: Angelia Harper
Subject: Robocall blocking

All, has anyone heard if there is a way to block Robocalls? I opened a case with Support and they stated this is a carrier feature, however, if you are PureCloud Voice, PureCloud is the carrier so I am a bit confused. I was told to open a feature request, however, if this is the carrier level, wouldn't Support need to open a case with the Carrier?
#Telephony

------------------------------
Angelia Harper
Avtex
------------------------------

Thank you Mark, so does that mean that the customer can request this through support to see if the carriers will implement this for them? Would that even help, do the carriers change dynamically for our customers depending on the needs of each org?

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 07-16-2019 12:45
From: Mark Bridges
Subject: Robocall blocking

PureCloud Voice uses carriers that will implement this feature at their discretion but this will not be a PureCloud/PureCloud Voice customer-facing feature.

------------------------------
Mark Bridges
Genesys - PureCloud/PureCloud Voice Product Manager

Original Message:
Sent: 07-15-2019 16:14
From: Angelia Harper
Subject: Robocall blocking

All, has anyone heard if there is a way to block Robocalls? I opened a case with Support and they stated this is a carrier feature, however, if you are PureCloud Voice, PureCloud is the carrier so I am a bit confused. I was told to open a feature request, however, if this is the carrier level, wouldn't Support need to open a case with the Carrier?
#Telephony

------------------------------
Angelia Harper
Avtex
------------------------------

Hey Angelia, 

This isn't something customers can opt into or configure.  Carriers will independently implement their own logic to reject traffic that meet criteria for robocalls.  The carriers that PCV partner with do not disclose the rules they employ but I have observed checks related to call volumes from a single source number during a specific time of day.   Hope this helps to clarify.

------------------------------
Mark Bridges
Genesys - Employees
------------------------------

Original Message:
Sent: 07-16-2019 13:14
From: Angelia Harper
Subject: Robocall blocking

Thank you Mark, so does that mean that the customer can request this through support to see if the carriers will implement this for them? Would that even help, do the carriers change dynamically for our customers depending on the needs of each org?

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 07-16-2019 12:45
From: Mark Bridges
Subject: Robocall blocking

PureCloud Voice uses carriers that will implement this feature at their discretion but this will not be a PureCloud/PureCloud Voice customer-facing feature.

------------------------------
Mark Bridges
Genesys - PureCloud/PureCloud Voice Product Manager

Original Message:
Sent: 07-15-2019 16:14
From: Angelia Harper
Subject: Robocall blocking

All, has anyone heard if there is a way to block Robocalls? I opened a case with Support and they stated this is a carrier feature, however, if you are PureCloud Voice, PureCloud is the carrier so I am a bit confused. I was told to open a feature request, however, if this is the carrier level, wouldn't Support need to open a case with the Carrier?
#Telephony

------------------------------
Angelia Harper
Avtex
------------------------------