If you go to the Performance > Queues view you can filter on multiple queues. Next to the selected filters list you can click on view as group. This will take you to the detail view and show the aggregates for all queues selected. You can view this by interval, day, week. The plus button on the far right of the columns lets you select which columns you are interested in and the export button will allow you to export to CSV for further analysis.
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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
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Original Message:
Sent: 06-20-2019 09:44
From: Charaf Eddine Chemlal
Subject: Merge Queues for statistics
Hello,
Would it be possible to merge multiple queues in order to have one global Queue Metrics Report ?
Number of answered calls, offered ... in 4 Queues all together and not by single Queue ?
Best regards,
#Reporting/Analytics
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Charaf Eddine Chemlal
Dimension Data France
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