Hi John
The expectation is that after 3 years you replace the Edge.
The options are now
Go Cloud Edge (with BYOC trunks)
Go Physical Edge ( Genesys will be offering a Bring your own hardware Edge)
or, we've heard that there is a hybrid model in the works (Cloud and Premise) that may help if you need local DR
Cheers
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Brian Allison
Spark NZ Trading
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Original Message:
Sent: 04-29-2021 12:32
From: John Watsham
Subject: Genesys Cloud Edge Warranty
Hi
Thank you for your reply.
Is the general assumption that after the 3 year warranty ends, these devices will be replaced or is there an alternative to Genesys support for the device?
Thank you
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John Watsham
BT
Original Message:
Sent: 04-28-2021 17:21
From: Paulo Mesquita
Subject: Genesys Cloud Edge Warranty
To check the warranty end date you have to send you serial number to the logistics e-mail in that document.
Genesys does not offer warranty extensions for Edge devices.
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Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 04-28-2021 06:52
From: John Watsham
Subject: Genesys Cloud Edge Warranty
The technical specification for Genesys Cloud Edge devices show Warranty as "3-year Advanced Product Replacement".
Is this the same as "Advanced Warranty Replacement" listed in the HARDWARE WARRANTY AND SUPPORT GUIDE?
Does Genesys offer service to extend this warranty period?
#Ask Me Anything (AMA)
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John Watsham
BT
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