A place to ask questions, connect with others, and stay in the know
c:\users\<USER PROFILE>\appdata\roaming\Interactive Intelligence\PureCloud Softphone\Resources\PureCloud_Softphone_64bit.msiThis download happens in the background when the softphone is running and takes a while, I assume it kicks off after it has done the check to determine a new versions is available. Although not a supported solution, we have used that msi to install the softphone on client machines but it does not solve the problem of a future automatic update from Genesys, as you would need to repackage it every time they update and currently there is no prior notification of a new version to get that done prior to users being prompted to install.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.