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c:\users\<USER PROFILE>\appdata\roaming\Interactive Intelligence\PureCloud Softphone\Resources\PureCloud_Softphone_64bit.msiThis download happens in the background when the softphone is running and takes a while, I assume it kicks off after it has done the check to determine a new versions is available. Although not a supported solution, we have used that msi to install the softphone on client machines but it does not solve the problem of a future automatic update from Genesys, as you would need to repackage it every time they update and currently there is no prior notification of a new version to get that done prior to users being prompted to install.
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