Robert, thanks for this! my developer had a quick follow up: assuming you mean use everything under performance and don't use canned reports...that is our direction. However, we were looking for the api to export and couldn't exactly find...we found this, any insight if this is only way:
there are two endpoints that I can see that are related to views: /api/v2/analytics/reporting/exports
and /api/v2/analytics/reporting/exports
these are scoped to users only
but even then, these appear to be API versions of the controls you have in the interface, not ways to directly export the reports
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Clayton Curtis
Enova Online Services, Inc.
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Original Message:
Sent: 01-25-2022 11:46
From: Robert Wakefield-Carl
Subject: Possible to send interactions report to sftp/ftp folder
First, you just start moving away from Canned Reports in the Reports menu going forward. That is a left-over artifact from the past. All reporting should be done in the Views and it has the ability to schedule and Email out the report automatically on any schedule you choose. Writing to a file is not possible, but you can use the API to export a report and then write it to a file location. I would hope to see some file manipulation in Genesys Cloud sometime soon, but we will have to see.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-25-2022 11:38
From: Clayton Curtis
Subject: Possible to send interactions report to sftp/ftp folder
Has anyone found a way to send a report on daily basis (not canned, but interactions) to ftp/sftp drive.
#ArchitectureandDesign
#Implementation
#Integrations
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Clayton Curtis
Enova Online Services, Inc.
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