Genesys Cloud CX

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  • 1.  Transfer to Flow inter- division

    Posted 10-22-2021 15:00
    From an Inbound Flow in Division "XXXX", can I use "Transfer to Flow" to a flow in Division "YYYY" ?
    #ArchitectureandDesign

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    Dan Zott
    Ally Financial
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  • 2.  RE: Transfer to Flow inter- division

    Posted 10-22-2021 21:58
    Good question.  Division transfer control us usually for agents, not system API or Architect.  I would assume you could have Architect transfer between divisions, but you would need to test it.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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