Genesys Cloud (formerly PureCloud)

Discussion Thread View

Dialog Engine SlotType Regular Exception RegEx

  • 1.  Dialog Engine SlotType Regular Exception RegEx

    NEW MEMBER
    Posted 9 days ago
    I am running through the RegEx example provided by Genesys.  Flight number: SF1234.  The RegEx used: ^[A-Z]{2}\d{3,4}$

    I added 20 utterances and mapped to the Slot.  The problem after I save/train bot, and run the Test Bot.  It never recognizes a new flight number that is not listed in the utterances.  Its almost like it only checks List, even though the Regular Expression is checked.

    The other Bot that was built that uses List works fine, no issues.

    Is it possible something was not turned on in when GDE was installed?
    #Unsure/Other

    ------------------------------
    Mike Baldwin
    CenturyLink
    ------------------------------