We are new to Genesys and we recently had a customer who is totally blind, doesn't want to use the TTY number because he doesn't want the relay person hearing his legal issues.
He cannot find the prompt options on his phone when he calls and said we should voice enable where you call in and for example "if you are a plan member press or say 1"
Does anyone have any experience or insights on including this into our IVR?
#ConnectwithaCustomer(NEW)#Routing(ACD/IVR)------------------------------
Rob Rooney
ARAG North America Incorporated
------------------------------