Genesys Cloud CX (formerly PureCloud)

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Genesys Cloud Q&A Show - Episode 21

  • 1.  Genesys Cloud Q&A Show - Episode 21

    Posted 9 days ago
    Hey Everyone,

    It has been an absolute pleasure to meet and start working with @Melissa Ly. She's going to make her debut on the Q&A Show to share a tip about community notifications and share our contest winners for the Ideas Lab Contest. If you haven't already, don't be afraid to say hi!

    After that, we get a detailed overview of the reporting, analytics, and AI that the Analytics as a Service or A3S team is serving up in Genesys Cloud CX. ​If you have any questions about this feature or the team, drop a comment below or reach out to me and they'll be in touch.



    Matt Lawson
    Genesys - Employees
    Online Community Manager