Hi,
we have implemented GDPR message when agent answer through a script that invoke a secure flow when agent answer call. Customer should hear different message when agent answer from different country (Italy, France, etc...).
1.Call enter to agent (autoanswer in on)
2.Script associated with the queue invoke secure flow
3.Secure flow recognizes nationality of the agent and play differente message. Then return control to agent
4.Agent start coversation with customer
All is working, but sometimes (30% of calls) call is marked as flowout type IVR even if agent as correctly answered the call.
Also our customer asks the possibility to include gdpr message in the call recording.
Do you have any idea of other type of implementation ?
Also why calls are marked as flowout ?
Thanks in advance.
Rino
#Implementation#Routing(ACD/IVR)------------------------------
Rino Landro
CENTRICO S.P.A.
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