Genesys Cloud CX (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

[ INFO ] Google Dialogflow CX

  • 1.  [ INFO ] Google Dialogflow CX

    GCAP Member
    Posted 11-17-2020 10:07
    Hi community
    does Genesys Cloud support Google Dialogflow CX?
    If not, when is it planned?
    Thank you
    #Integrations

    ------------------------------
    Gennaro Montanino
    ------------------------------


  • 2.  RE: [ INFO ] Google Dialogflow CX

    GENESYS
    Posted 11-17-2020 10:27
    Not yet, next year

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 3.  RE: [ INFO ] Google Dialogflow CX

    GCAP Member
    Posted 01-06-2021 08:34
    Hi Melissa
    do you have any news here? Dialogflow CX is GA on 11th December. Telephony partners are integrating it with their solution.

    Thank you
    Gennaro

    ------------------------------
    Gennaro Montanino
    ------------------------------