Just wondering if anyone know how to change the transfer music in Genesys i.e. when put customer on hold (or transferring a customer to other queue / agent), the transfer music is genesys default music. is there anyway to change that music? couldn't find that in the resource center.
#PlatformAdministration#Routing(ACD/IVR)#Telephony------------------------------
annie Ng
Accenture Company Limited
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