Genesys Cloud (formerly PureCloud)

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change transfer music

  • 1.  change transfer music

    Top 25 Contributor
    Posted 9 days ago
    Just wondering if anyone know how to change the transfer music in Genesys i.e. when put customer on hold (or transferring a customer to other queue / agent), the transfer music  is genesys default music. is there anyway to change that music? couldn't find that in the resource center.
    #PlatformAdministration
    #Routing(ACD/IVR)
    #Telephony

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    annie Ng
    Accenture Company Limited
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  • 2.  RE: change transfer music

    GENESYS
    Posted 9 days ago
    https://help.mypurecloud.com/articles/customize-agent-initiated-hold-music/

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    Melissa Bailey
    Genesys - Employees
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