Hi Ramon
For your customers that are also using you guys as the carrier, how have you approached where you want some to be anonymous, and some to display their ANI but you don't want to rely on users typing the *67 prefix? Do you have a setup where if a specific ANI is presented to you (Spark) it can show an 0800 instead?
Where you want to split calls between some with anonymous and some without, would you force that *67 into some transformation on a trunk and put those users into a specific site with only that trunk in an outbound route?
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 03-17-2020 16:39
From: Ramon Szeitszam
Subject: Anonymous outbound calls - User Privacy
Hi Luke,
Give this a try - dial your intended phone number as usual, but prepend *67 to the dial string.
eg if I want to call 55512345 I would enter this as *6755512345.
I just tested with and without *67 here and it worked for me.
Cheers,
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Ramon Szeitszam
Spark New Zealand
Original Message:
Sent: 03-17-2020 12:21
From: Luke Mitchell
Subject: Anonymous outbound calls - User Privacy
Hi,
I would like to understand how to make an anonymous outbound call from PureCloud?
On the help page I can see that in the trunk group you can configure the option to allow the agent to request privacy with *67:
Apply User Privacy
Use this switch to enable or disable PureCloud's capability to apply user privacy information.
When enabled, an agent can use *67 to request privacy. More specifically, this prevents PureCloud from sending ANI information with the call. Instead, PureCloud replaces the actual ANI with sip:anonymous@anonymous.invalid.
When disabled, an agent cannot use *67. Disable this setting if you do not want agents to represent your organization as private on a public telephony network.
The default setting is Enabled.
However I cannot dial *67 before a call, so not sure how to use this feature? This is with WebRTC agents
Thanks
#SIP/VolP
#Telephony
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Luke Mitchell
G3 Comms Ltd
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