Genesys Cloud - Main

 View Only
Discussion Thread View

Sentiment analysis for PureSocial as Third Party Chat

  • 1.  Sentiment analysis for PureSocial as Third Party Chat

    GENESYS
    Posted 07-29-2021 14:12

    A customer uses Pure Social, Genesys Cloud integrates it as third-party chat, so we need to confirm that sentiment analysis from speech and analytics worked like a native for chat email and messaging. Could someone help us with any feedback?


    #Reporting/Analytics

    ------------------------------
    Yoatl Vargas
    Genesys - Employees
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources