Bryan,
You might take a look at the Alerting API:
https://developer.mypurecloud.com/api/rest/v2/alerting/ and the overview of how it works:
https://developer.mypurecloud.com/api/rest/v2/alerting/overview.html. If you used Genesys Cloud Data Actions and sprinkled those in your Architect Call flow when failures occur, then you could get real-time alerts via email, SMS, or internal Genesys Cloud chat.
If you want a less proactive approach you can use Flow Outcomes:
https://help.mypurecloud.com/articles/add-a-flow-outcome/ and sprinkle those around your Architect Flow and then use the Flow Outcomes Performance view to monitor how the flows are working and if there are issues:
https://help.mypurecloud.com/articles/flow-performance-views-overview/Hope that helps.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 03-18-2021 20:17
From: Bryan De La Cruz
Subject: Real Time Alerts for systems integrated with GC
Hi Community,
We're doing a large scale integration with an external application that interacts with our IVR and want to know what other companies use for alarms when errors occur. We're too large to be reactive and have to report our IVR uptime. We know that anything real time would have to be an API call however we're curious how other big companies are doing it? For example, lets say we're connected via API with a CRM, and experience timeouts happening in the IVR due to something happening outside of genesys cloud, what do we monitor on the genesys side to know errors are occurring? Thanks in advance
Bryan De La Cruz
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Integrations
#Unsure/Other
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Bryan De La Cruz
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