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PureCloud Weekly Release Notes - 7/17/19

  • 1.  PureCloud Weekly Release Notes - 7/17/19

    GENESYS
    Posted 07-17-2019 09:42

    Communicate

    FCC USF contribution rate changes for PureCloud Voice 

    PureCloud Voice customers will see an increase on invoices beginning in July 2019 and continuing through 2019 Q3. The increase is due to an FCC Universal Service Fund (USF) contribution factor increase of 5.6 percentage points (18.8% to 24.4%) for 2019 Q3. Because it is the largest increase in the USF program history, Genesys is communicating this increase to PureCloud Voice customers. For more information, see Universal Service fact sheet and Historical USF contribution rate changes on the FCC website.

    Contact center

    Automatic time zone mapping overrides

    Outbound administrators can now override the default dialing window set by automatic time zone mapping. This feature allows users to adhere to compliance regulations that prohibit calling within the 8:00 AM to 9:00 PM (local time zone) default dialing window. This feature is available in the AWS US East region. For more information, see Outbound settings.


    #Implementation
    #Outbound
    #SIP/VolP

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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