Hi,
One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".
When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.
Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.
Thanks in advance for your help.
Best regards,
#Ask Me Anything (AMA)
#Implementation#PlatformAdministration#Telephony------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
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