Genesys Cloud (formerly PureCloud)

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Internal calls recorded and chat having attachments and emojis

  • 1.  Internal calls recorded and chat having attachments and emojis

    NEW MEMBER
    Posted 10-05-2020 14:30
    Edited by Sandra Lawrence 10-05-2020 14:31
    Hey Folks,

    New here and working out how this runs, biggest wish list is recording of internal calls and chat having attachments and emojis functionality...I cant understand how emails can have attachment's but still impossible for chat functionality. Would love some input on where these are on the road map etc
    #AskMeAnything(AMA)
    #Roadmap/NewFeatures


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    Sandra Lawrence
    Meridian Energy
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  • 2.  RE: Internal calls recorded and chat having attachments and emojis

    Top 25 Contributor
    Posted 10-05-2020 15:06
    Edited by Vaun McCarthy 10-06-2020 00:54

    HI Sandra,

    The ability to record internal calls, at least from the point of view of consult scenarios, I believe is on the roadmap for within the next 2 months.

    Regarding chat attachments, have a talk to your Genesys partner as it may just be that they've turned that off at the organisation level.

    https://help.mypurecloud.com/articles/turn-off-file-uploading-in-internal-chats/

    While that URL implies it's for internal chats, it does say further down the page it's for webchats as well.  In my orgs I have it turned off anyway for security purposes as chat attachments aren't scanned.



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    Vaun McCarthy
    NTT New Zealand Limited
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