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HI Sandra,The ability to record internal calls, at least from the point of view of consult scenarios, I believe is on the roadmap for within the next 2 months.Regarding chat attachments, have a talk to your Genesys partner as it may just be that they've turned that off at the organisation level.https://help.mypurecloud.com/articles/turn-off-file-uploading-in-internal-chats/While that URL implies it's for internal chats, it does say further down the page it's for webchats as well. In my orgs I have it turned off anyway for security purposes as chat attachments aren't scanned.
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