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  • 1.  Open PureCloud Desktop App on Alerting Call

    Posted 11-22-2019 06:34
    Hi everyone,

    is It possibile open PureCloud Destkop App when a Call is proposed to the agent?

    For Open I mean open the window or switch to the page of PureCloud

    Thanks
    #Omni-ChannelDesktop/UserInterface

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    Sergio Rota
    TechneValue GmbH
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  • 2.  RE: Open PureCloud Desktop App on Alerting Call
    Best Answer

    GENESYS
    Posted 11-22-2019 10:55
    No. All you get is the "toast" pop bottom right on the desktop:


    You can have the first page of the associated script pop a URL in a new window (for calls that go to ACD from Architect), but that will just pop a browser, not something with the button to answer the call.


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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Open PureCloud Desktop App on Alerting Call

    Posted 03-17-2020 07:58
    ​You can have the first page of the associated script pop a URL in a new window (for calls that go to ACD from Architect), but that will just pop a browser, not something with the button to answer the call.
    Good Idea!

    although you could think of something standard to put purecloud on video when a call comes in

    Thank you George!

    ------------------------------
    Sergio Rota
    TechneValue GmbH
    ------------------------------

    Original Message


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