Genesys Cloud CX

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  • 1.  Queue Performance Display Option to Hide empty rows

    Posted 10-04-2021 14:53
    Is there a way to get the Display Option, Hide empty rows,  to stay toggled to On?  If I click away and come back in the Genesys Application, I have to toggle that switch every time for every queue that I review.  Love the option, hate that it won't stay that way.  I even tried saving the view with it set and that did not work either.  Thoughts?

    Performance > Queue , select a queue.  go to Performance tab > click the settings button in the bottom right corner and toggle the switch to hide empty rows.
    #Omni-ChannelDesktop/UserInterface

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    Wendy Sachen
    Armed Forces Insurance (AFI)
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  • 2.  RE: Queue Performance Display Option to Hide empty rows

    GCAP Member
    Posted 10-17-2021 18:27
    Agreed. Let's get some traction on this.

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    Gregory Barrett
    Outdoor Network LLC
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  • 3.  RE: Queue Performance Display Option to Hide empty rows

    Posted 10-18-2021 03:27
    Unfortunately not available as an option currently, but has been raised on the Ideas forum:

    https://genesyscloud.ideas.aha.io/ideas/ANA-I-457

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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