Genesys Cloud CX

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Bulk Import Email Templates

  • 1.  Bulk Import Email Templates

    Posted 13 days ago

    Hi all,

    Our customer would like to add Genesys Cloud Email Routing to their Org.
    Till now they were using Outlook to receive and answer their customer requests, with the Outlook Add-On "Ablebits" for Email templates and some other features.

    They would like to import those Email templates as "canned responses" to their Genesys Cloud Org.
    Has anybody done this before?

    Thanks in advance for your feedbacks.

    Regards,
    Raj







    #Integrations
    #Outbound
    #SystemAdministration
    #Unsure/Other

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    Ratnarajah Rajkumar
    SPIE ICS AG
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