Hi Robert,
Thanks for the reply. I guess that given I was following along a Genesys provided Tutorial I expected these kind of resources to be provided in some manner in order to achieve a fully working Call Flow. As the "Beginners Guide", developing a REST api might be a little advanced(!).
I guess I've learnt something by completing the tutorial but it would have been nice to be able to test and use the Flow as a real world example. I expected the required integration to be provided in some way
Thanks again for your reply
Cheers
Sandy
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Sandy Cook
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Original Message:
Sent: 01-18-2022 00:03
From: Robert Wakefield-Carl
Subject: "Pet ID database" Lesson 3. Where is it?
Data Actions are REST-based calls to web services like a database lookup that allow Architect to interact with other web services for data retrieval, input/output operations, and other integrations that are not native to Genesys Cloud. You will need a new integration and Data Action linked to your own database. For more information, see here: https://help.mypurecloud.com/articles/about-web-services-data-actions-integration and here: https://help.mypurecloud.com/articles/how-the-data-actions-integration-works
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-17-2022 04:10
From: Sandy Cook
Subject: "Pet ID database" Lesson 3. Where is it?
Hi,
I've just taken over an Genesys Pure-cloud instance and thought I would slowly work through the Get Started With Architect Tutorial to get my feet wet a bit. Lesson 3: Create reusable tasks for lost and found pets has a requirement to add a Data Call to the Pet ID database.
"Click the arrow at the end of the Data Action list and select the data action that contains the Pet ID database."
But I don't have this in my org. Is there something (obvious) I'm missing?
#Unsure/Other
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Sandy Cook
Qantas Credit Union
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