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Security concerns on Web Chat

  • 1.  Security concerns on Web Chat

    Posted 06-14-2019 11:12
    Hi Community,

    One of our customers is studying the possibility of adding the Web Chat media on top of voice and mail he's currently handling via PureCloud.
    However, he has security concerns and would like to know what security measures, if any, have been implemented.
    I did not  find any relevant info on the resource center.
    So is there a risk in implementing the Web Chat widget on a site ?
    Is there a limit of messages/second that can be sent ? in the number of sessions ?
    What's in place to prevent attacks ?

    thanks
    #Security

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    Mayeul BRIVET
    CoverApps
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  • 2.  RE: Security concerns on Web Chat

    GENESYS
    Posted 06-19-2019 17:36
    You can send 300 messages per minute. You can also start 300 chats per minute. We do also offer authenticated chat, which may meet the needs as it requires that the individual is logged into the website before a chat can be started: https://developer.mypurecloud.com/api/webchat/authenticated-chat.html

    You could also create two different queues to handle chats - one for authenticated users and one for unauthenticated users. This would limit your exposure to issues.

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    Lucie DeCristofaro
    Genesys - Employees
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  • 3.  RE: Security concerns on Web Chat

    Posted 06-20-2019 03:11
    Thank you Lucie for your answer.
    That's what I needed and this will reassure the customer.
    Thanks

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    Mayeul BRIVET
    CoverApps
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  • 4.  RE: Security concerns on Web Chat

    Posted 06-27-2019 05:18
    Hi,
    Following my own post.
    I got an extra question from the customer IT guy.
    Is the 300 messages per minute for the entire Org ? or for one chat session ? or for one sender ?
    If it's per session, then considering the limits of 300 chats sessions per minute, this could lead to a huge trafic.
    Is there something in place to prevent that ?
    Thanks

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    Mayeul BRIVET
    CoverApps
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