Genesys Cloud CX

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  • 1.  Automation of Contact list upload to Genesys Cloud Dialer

    Posted 12 days ago
    Hi,

    Is there a way we can automate the process of uploading a contact to the dialer in Genesys Cloud. Can somebody in forum provide some insight into if they have done any such automation.

    Thank You
    Praveen
    #Outbound

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    Praveen Kumar
    HCL Technologies Ltd.
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  • 2.  RE: Automation of Contact list upload to Genesys Cloud Dialer

    Posted 12 days ago
    Genesys has an offering on AppFoundry for this: https://appfoundry.genesys.com/filter/genesyscloud/listing/58211905-b476-48fd-b2fd-b7a6fa49a660

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Automation of Contact list upload to Genesys Cloud Dialer

    Posted 12 days ago
    Hi,

    Here you can find C# source code how to upload csv https://gist.github.com/tbuha/11a83c92ab5ed37449e75c32379845a4

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 4.  RE: Automation of Contact list upload to Genesys Cloud Dialer

    GENESYS
    Posted 12 days ago
    For anyone interested in how to build this from the "ground up", Genesys Beyond are planning a Webinar on using the Outbound API to do this kind of thing. Expect to see it in Late Q1 or Q2 2022.

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    Paul Simpson
    Senior Technical Instructor
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