Genesys Cloud (formerly PureCloud)

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SBC AudioCodes

  • 1.  SBC AudioCodes

    Posted 04-09-2019 04:20
    Hello,

    I'm looking for some docs, URLs explaining how to interconnect a PureCloud Edge V3 to SBC AudioCodes.

    Could anyone help please !

    Kind regards,

    #Implementation
    #Integrations

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: SBC AudioCodes

    GENESYS
    Posted 04-09-2019 11:00
    Create an External Trunk that has the IP address of the SBC for its Proxy setting.

    Make sure the proper ports and services can communicate through the SBC:

    https://help.mypurecloud.com/articles/purecloud-ports-services/

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 3.  RE: SBC AudioCodes

    GCAP Member
    Posted 01-07-2021 10:55
    Hi George
    do you have some documentation, more than external Trunk, on how to configure the Audiocodes SBC?
    I mean about the SBC configuration to be done and all the parameters to be set
    Thanks

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    Gennaro Montanino
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  • 4.  RE: SBC AudioCodes

    GENESYS
    Posted 01-07-2021 15:11
    No, we don't document how to configure 3rd party equipment and systems.

    You can contact AudioCodes for training and assistance.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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  • 5.  RE: SBC AudioCodes

    GCAP Member
    Posted 01-08-2021 01:51
    Hi George
    Thank you but this is only partially true =) at least in Genesys Engage world.
    Here you can find document provided by Genesys that explain how to connect Genesys SIP Server with Audiocodes. Also in case of Alcatel, you can find a lot of documents from Genesys that explain how to configure Alcatel...
    Nevertheless have a nice weekend




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    Gennaro Montanino
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