Genesys Cloud (formerly PureCloud)

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Use of SMS communication within Purecloud

  • 1.  Use of SMS communication within Purecloud

    GCAP Member
    Posted 11-07-2019 09:57
    Good Afternoon Everyone,

    We are looking at running a trial of SMS communication with our customer's through Genesys Purecloud and wondered whether any current users had any advice or feedback of it's use. Benefits, pitfalls or anything at all would be welcome as information on this matter.

    (As a company we would be using it as a means of confirmation of status for currently open technical cases, be it a confirmation of closure or request of when a technician will attend etc.)

    Many thanks in advance to any and all that reply, your input is much appreciated.

    Should any further information about our intended usage be needed to form an answer, please do not hesitate to ask and I'd be more than happy to expand in any way needed.


    Kind Regards,
    #Unsure/Other

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    Nik Jones
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  • 2.  RE: Use of SMS communication within Purecloud

    Posted 11-18-2019 14:58
    Hi Nik,

    Thanks for posting your question in the community! Sorry, you haven't received an answer to it just yet, but I wanted to let you know that PureCloud Expert Richard Schott discussed your question in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Use of SMS communication within Purecloud

    GCAP Member
    Posted 11-19-2019 10:52

    Thank you Cole, this is much appreciated.

     

    This is very useful and will help us move forward with the project.

     

     

    Kind Regards,

     

    Nik Jones

    EMEA

     

    nik.jones@csdental.com

    image001.png@01D4704F.383E95E0

    www.carestreamdental.com

    Carestream Dental Ltd | GB

     

    Follow us on  twitter facebook linkedin youtube

     






  • 4.  RE: Use of SMS communication within Purecloud

    Posted 12-04-2019 03:14
    Hi Nik,

    We use the SMS feature within purecloud. its a basic offering but it works! its easy to use and our agents havent struggled with its integration. If you have any specific questions am happy to answer them.

    Sam

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    sam spicer
    Curo Group
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