Good Afternoon Everyone,

We are looking at running a trial of SMS communication with our customer's through Genesys Purecloud and wondered whether any current users had any advice or feedback of it's use. Benefits, pitfalls or anything at all would be welcome as information on this matter.

(As a company we would be using it as a means of confirmation of status for currently open technical cases, be it a confirmation of closure or request of when a technician will attend etc.)

Many thanks in advance to any and all that reply, your input is much appreciated.

Should any further information about our intended usage be needed to form an answer, please do not hesitate to ask and I'd be more than happy to expand in any way needed.


Kind Regards,
#Unsure/Other

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Nik Jones
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Hi Nik,

Thanks for posting your question in the community! Sorry, you haven't received an answer to it just yet, but I wanted to let you know that PureCloud Expert Richard Schott discussed your question in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Original Message:
Sent: 11-07-2019 09:57
From: Nik Jones
Subject: Use of SMS communication within Purecloud

Good Afternoon Everyone,

We are looking at running a trial of SMS communication with our customer's through Genesys Purecloud and wondered whether any current users had any advice or feedback of it's use. Benefits, pitfalls or anything at all would be welcome as information on this matter.

(As a company we would be using it as a means of confirmation of status for currently open technical cases, be it a confirmation of closure or request of when a technician will attend etc.)

Many thanks in advance to any and all that reply, your input is much appreciated.

Should any further information about our intended usage be needed to form an answer, please do not hesitate to ask and I'd be more than happy to expand in any way needed.


Kind Regards,
#Unsure/Other

------------------------------
Nik Jones
------------------------------

Original Message------

Hi Nik,

Thanks for posting your question in the community! Sorry, you haven't received an answer to it just yet, but I wanted to let you know that PureCloud Expert Richard Schott discussed your question in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Hi Nik,

We use the SMS feature within purecloud. its a basic offering but it works! its easy to use and our agents havent struggled with its integration. If you have any specific questions am happy to answer them.

Sam

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sam spicer
Curo Group
------------------------------

Original Message:
Sent: 11-07-2019 09:57
From: Nik Jones
Subject: Use of SMS communication within Purecloud

Good Afternoon Everyone,

We are looking at running a trial of SMS communication with our customer's through Genesys Purecloud and wondered whether any current users had any advice or feedback of it's use. Benefits, pitfalls or anything at all would be welcome as information on this matter.

(As a company we would be using it as a means of confirmation of status for currently open technical cases, be it a confirmation of closure or request of when a technician will attend etc.)

Many thanks in advance to any and all that reply, your input is much appreciated.

Should any further information about our intended usage be needed to form an answer, please do not hesitate to ask and I'd be more than happy to expand in any way needed.


Kind Regards,
#Unsure/Other

------------------------------
Nik Jones
------------------------------