Hello
I am trying to run a report on interaction history that will include interaction ID's. I can't seem to find any but wondering if anyone knows of one I have missed? The only one I found is a campaign report and that isn't what I need.
We have exported historical recordings and have them stored but they are logged by ID so I need to run a list that includes the ID so I can match recordings w/ actual interaction data - date/time, agent, etc.
Or is anyone aware of another way I can get this data?
Thanks.
#Reporting/Analytics------------------------------
Julie Green
Sentinel Benefits & Financial Group
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