Genesys Cloud (formerly PureCloud)

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Report that includes Interaction ID

  • 1.  Report that includes Interaction ID

    Posted 11-23-2020 12:06
    Hello

    I am trying to run a report on interaction history that will include interaction ID's. I can't seem to find any but wondering if anyone knows of one I have missed? The only one I found is a campaign report and that isn't what I need.

    We have exported historical recordings and have them stored but they are logged by ID so I need to run a list that includes the ID so I can match recordings w/ actual interaction data - date/time, agent, etc.

    Or is anyone aware of another way I can get this data?

    Thanks.
    #Reporting/Analytics

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    Julie Green
    Sentinel Benefits & Financial Group
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  • 2.  RE: Report that includes Interaction ID

    GENESYS
    Posted 11-23-2020 12:22
    Export from the Performance > Interactions view. Display just the columns you want (which can include the ConversationId), and limit the export to just displayed columns.

    It only lets you export a month at a time.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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  • 3.  RE: Report that includes Interaction ID

    Posted 11-23-2020 13:42
    Makes sense! Thank you. Should have thought of that. Too bad on only one month at a time though. Better than nothing. Thank you for the quick response.

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    Julie Green
    Sentinel Benefits & Financial Group
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