Genesys Cloud CX

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  • 1.  Microsoft Dynamics Integration

    Posted 11-19-2020 08:16
    Hi Everyone!

    We are trying to better understand the possibilities of integrating Genesys Cloud with Microsoft Dynamics.  Our vision would be to have a Genesys Softphone "widget" on the full Microsoft Dynamics screen.
    I know there is an appfoundry partner that sells this integration, but I was curious if anyone has done something similar without using a third party vendor?  What options exist in this space?



    -Matt; Vanguard

  • 2.  RE: Microsoft Dynamics Integration

    Posted 02-26-2021 11:11
    Did you get any traction on this?  WE are looking to do the same thing and not finding anything other than the AppFoundry partner.


    Jeff Byard
    ConvergeOne, Inc.